Customer Support
As a small team, the person crafting your parts may also be responding to your emails! To ensure we address your questions quickly, we’ve set up a customer support system. Use this form to create a support ticket for help with choosing a color, tracking updates, technical support, return instructions, or any other questions you may have. Support tickets receive more prompt replies than emailing us directly.
CONTACT
The most effective way to reach us for customer service is by using the form above, which ensures a prompt response. If you’re returning an item, please include a printed copy of your original order along with any written details that are needed so we can identify the sender and process your refund or exchange.
Grenadier USA
3076 NE 12th Terr
Oakland Park, FL 33334
grenadierusa@thorntek.zohodesk.com
instagram: @grenadierusa